Introduction

Your privacy is important to us. This Privacy Policy explains how we, Accommodation Solutions Australia (ASA), manage your personal information when you use our website in connection with its business operations and services, including workforce accommodation management systems. It outlines what information we collect, how we use it, and your rights regarding your data.

We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and are committed to protecting your personal information. Your use of our services or facilities constitutes your consent to the terms outlined in this Privacy Policy.

What is Personal Information

Personal information refers to any data that identifies you or could reasonably identify you. Examples include your name, address, email, phone number, and other contact details.

Consent

By using our website, you agree to this Privacy Policy and consent to the collection and use of your personal information to provide services or respond to your inquiries.

You are not required to provide personal information while browsing, but some website features may require it to function properly or deliver services.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or to comply with legal requirements. Please review it regularly for updates.

Information We Collect and How We Collect It

The type of personal information we collect depends on how you interact with us. Common ways we collect information include:

• Directly from you: When you fill out forms, contact us, or use our services.

• Automatically through cookies: See Cookies and Online Data Collection

We collect personal information that is necessary to provide our services effectively. Typically, we gather this information directly from you through application forms, phone communications, written correspondence, our website, or in-person interactions. Occasionally, we may collect information from third parties, such as your employer or authorized partners, if applicable.

Types of information we may collect include:

• Basic details: Name, address, email address, phone number, date of birth, gender.

• Employment and financial data: Employer details, income, credit history, and transaction history.

• Accommodation and system data: Usage of facilities, entry/exit times, and location-based data collected via access systems or mobile applications.

Where mobile or web-based systems are used, additional data such as precise location or device-related information may be collected to improve service functionality.

How We Use Your Information

We use your personal information to:

• Respond to inquiries and provide services

• Deliver and manage our accommodation services.

• Maintain accurate service records and communicate about updates or changes.

• Improve and personalise your experience on our website.

• Tailor and enhance your experience through personalized services.

• Conduct research, testing, and system improvements.

• Generate aggregated insights to optimise our facilities and offerings.

• Ensure website security and functionality.

Your personal information may also be shared with trusted corporate affiliates, service providers, or partners who act on our behalf, in compliance with this Privacy Policy.

Sharing Your Information

We may share your personal information with trusted third parties to assist in delivering our services, such as:

• Data storage providers.

• Consultants and expert advisors.

We require third parties to adhere to strict privacy and security standards and only use your information for agreed purposes.

Our website may include links to third-party websites. We are not responsible for their content, privacy practices, or how they handle your personal information.

Disclosures

We will only disclose personal information under the following circumstances:

• Legal Obligations if we are required by law to disclose your personal information.

• With your consent.

• To service providers, contractors, or affiliates working on behalf of ASA.

• Where required by law or to prevent serious harm.

• To address suspected unlawful activity or misconduct.

• Trusted corporate affiliates, service providers, or partners who act on our behalf, in compliance with this Privacy Policy.

Marketing

If you opt-in, ASA may use your information to:

• Send promotions, offers, or surveys related to ASA services.

• Share tailored marketing from trusted third-party partners.

You can opt out of marketing communications at any time by following the unsubscribe instructions provided in our communications or contacting us directly.

Protecting Your Information

We take reasonable steps to ensure your personal information is accurate, up-to-date, and securely stored. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute protection.

Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections if your information is inaccurate, incomplete, or outdated.

• Contact us with questions or complaints about privacy.

To exercise these rights, submit a written request to our Privacy Officer via the contact details on our website. A reasonable fee may apply for complex or resource-intensive access requests.

Providing Incomplete or Incorrect Information

If the information you provide is incomplete or inaccurate, we may be unable to deliver the services you or others require.

Security and Storage

We take reasonable measures to safeguard your personal information from unauthorized access or misuse. Data is stored securely, and sensitive information is destroyed or de-identified when no longer needed.

While we strive to ensure secure transmission, no internet-based communication can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your passwords and account information.

Access and Correction

You may request access to your personal information or seek corrections if inaccuracies are identified. Requests can be made through our designated contact points (see below). We may refuse access in cases outlined by the Privacy Act 1988 (Cth), providing reasons for such refusal.

Complaints

If you have concerns about how ASA handles your personal information, please contact us using the details below. We will investigate and respond promptly. If unresolved, you may escalate your complaint to the Office of the Australian Information Commissioner.

International Data Transfers

In some cases, your information may be transferred overseas. When this occurs, ASA will take reasonable steps to ensure compliance with Australian Privacy Principles, ensuring equivalent protections are in place.

Cookies and Online Data Collection

Cookies are small data files stored on your device when you visit our website. ASA may collect data automatically through cookies and log IP addresses for website functionality and analytics. This helps us improve your online browsing experience, remember preferences, and enhance functionality. You can manage cookie settings through your browser preferences.

You can adjust your browser settings to block or disable cookies, but this may affect the functionality of certain features.

Policy Updates

This Privacy Policy may be updated periodically. Please review it regularly for changes. The latest version will always be accessible on our website.

Last Updated

November 2024

Contact Us

For any questions or further details about this Privacy Policy, please contact us at admin@asa-group.com.au